Meta Verified users are reporting that they are not receiving adequate support from Meta's customer service reps after being mistakenly suspended from Facebook and Instagram. Many users have complained about dismissive and unhelpful support, with some reporting that their accounts have been suspended for weeks or months due to a possible AI error.
A petition demanding Meta resolve the issue has garnered over 25,500 signatures. Users have also taken to Reddit to share tips and consider legal action. Meta has acknowledged the ban affecting Facebook Groups but has not confirmed the cause of the mass bans.
Meta Verified users describe unproductive conversations with reps who seem unable to resolve issues with the erroneous bans. Some users were put on a waitlist instead of gaining access to support. There is some evidence that some users have been regaining access to their accounts, but Meta has declined to provide an update on the ongoing problem.